I had this Configuration Error 213:5 come up recently for an artist I was helping. He was on a MAC running Photoshop CS5. This error came up when we launched Photoshop. It would lock up Photoshop and after clicking ok on the error, Photoshop would just close.
I tried resetting the Photoshop Prefs (Shift+Command+Option when starting Photoshop), but we could not get the reset prefs dialog to come up. I then tried manually deleting the prefs folder located here
Mac OS X: Users [username]; Library; Preferences; Adobe Photoshop CS5 Settings
I then uninstalled Photoshop by using the uninstall shortcut. I then installed it again and got the
error. I looked online and found this web page from Adobe.
http://kb2.adobe.com/cps/827/cpsid_82744.html#main_SLStore
It mentions to make sure the permissions on this folder
/Library/Application Support/Adobe/SLStore
Match the permissions below.
drwxrwxrwx root admin
That folder already had the correct permissions.
After trying many things, I finally figured it out.
The permissions also had to be applied to the two files inside the
/Library/Application Support/Adobe/SLStore folder.
I couldn’t change the permissions from the shell.
I had to do it from the gui.
Mac OS X 10.5 and 10.6
Using Finder, navigate to the folder to be modified.
Adobe PCD folder locations
SLStore folder locations
Control+click the folder, and select Get Info.
Expand the Sharing & Permissions section.
Click Details to show the various owner and group options.
Click the lock icon in the lower-right corner.
Enter your administrator username and password when prompted, and click OK.
Set the permissions according to
Mac OS:
Owner = System = read/write
Group = Admin = read/write
Everyone = read/write
Or from the terminal, drwxrwxrwx root admin
Now Photoshop launches fine.
Thank you!!! I had the same problem 🙂
Glad I could help.
It works well. Cheers
Really good blog. keep going!
Just one problem: There is no SLStore folder or Adobe PCD folder in the /Library/Application Support/Adobe folder or anywhere else. So I reset the permissions, as described, for the /Library/Application Support/Adobe – no difference. So I uninstalled Photoshop using the uninstall shortcut, re-installed Photoshop. Still the same: Error 213:5 and the program shuts itself down. It all worked fine yesterday…
What version of Photoshop?
I am having the same problem, no SLStore or PCD folder in the location your referring to. I have a student and teacher version of photoshop cs5. Please help! I’ve even gone to the extent of having a new hard drive put in!
Check this folder and the subfiles as well.
/Library/Application Support/Adobe/Adobe PCD/
Make sure the permissions match these.
•Owner = System = read/write
•Group = Admin = read only
•Everyone = read only
•Or from the terminal, drwxr-xr-x root admin
Another thing, make sure your account is administrator. I would also create another administrator account on your Mac and reinstall Photoshop from this account.
Make sure you are in your system library not a user library. There are at least 3 libraries. I had the same problem, couldn’t find the folders so uninstalled all photoshop and adobe using adobe disk cleanup, reinstalled, still wouldn’t work. Then clicked on Macintosh HD/Library/Application Support/Adobe/SLStore. I was sure it wasn’t there before and couldn’t search for it but it is there. I have student and teacher version of CS5.5. For some reason I didn’t have Admin on my list of permissions, once added admin in using +/- and set permissions as above was all fine.
Thank You !!
I had this problem when setting up a separate account for other folks to use on the prepress iMac 27″ i7, OSX 10.6.8. This solution did the trick, Thank you very much.
Glad to of helped.
Great! That worked for me. :—]
Thanks!
I have the same problem. None of the folder you mention SLStore or Adobe PCD are in my Library.
Thanks for the post! This is finally a set of instructions that worked for me! I had the same problem and found it was just one file in the Adobe PCD folder that had the wrong permissions.
I tried resetting the Photoshop Prefs (Shift+Command+Option when starting Photoshop), but we could not get the reset prefs dialog to come up. I then tried manually deleting the prefs folder located here
Thank you!!! This saved my a**!!!